Refund policy
🔄 Tatzy Return & Refund Policy
At Tatzy, your satisfaction is our priority. We are committed to providing high-quality custom temporary tattoos and making your shopping experience as smooth as possible. Please review our return and refund policy below.
🛍️ 30-Day Return Window
You may request a return within 30 days of delivery.
To be eligible for a return:
- Items must be unused and in their original condition
- Products must be clean and in resellable condition
- Items must include their original packaging
We do not accept returns for items that show:
- Heavy use or damage
- Stains, odors, or signs of improper storage
- Missing parts or packaging
- Signs that the tattoo sheets have been applied, cut, or used
⚠️ Important Note About Custom Products
Because Tatzy offers custom-made temporary tattoos, personalized products may have certain limitations regarding returns.
Custom or personalized tattoo orders that have already entered production may not be eligible for cancellation or return unless the product arrives damaged, defective, or incorrect.
Please carefully review your design and order details before completing your purchase.
🔧 Damaged or Defective Items
If your order arrives damaged, defective, or incorrect, please contact us within 14 days of delivery.
Please provide:
- 📦 Your order number
- 📸 Clear photos or video showing the issue
- 📝 A brief description of the problem
If your claim is approved, we may offer:
- 🔄 A replacement
- 💰 A full refund
⚠️ Damage caused by misuse, improper application, normal wear, or improper handling is not covered.
🔁 How to Request a Return
To request a return, please contact us at:
Please include:
- Order number
- Reason for the return
- Photos or video, if applicable
If your return is approved, we will provide you with the necessary return instructions.
⚠️ Returns sent without prior approval may not be accepted.
💰 Refund Process
Once your approved return is received and inspected:
- Refunds will be issued to your original payment method
- Refund processing may take 5–10 business days, depending on your payment provider
Refund Types
💵 Full Refund
Eligible items returned in proper, unused, and resellable condition.
💳 Partial Refund / Store Credit
May be offered on a case-by-case basis depending on the condition of the returned item.
❌ No Refund
Returns may not be refunded if they are:
- Heavily used or damaged
- Applied, cut, or otherwise used
- Missing required packaging
- Outside the 30-day return window
- Not approved by our support team
🚚 Return Shipping Costs
Customers are generally responsible for return shipping costs unless the item was received damaged, defective, or incorrect.
- Original shipping fees are non-refundable.
- We recommend using a trackable shipping method when returning an item.
⚠️ Tatzy is not responsible for return packages that are lost or damaged during transit.
❌ Order Cancellations
- Orders can be canceled within 12 hours of purchase.
- After this period, orders may already be in production and cannot be canceled.
- Once an order has shipped, it can no longer be canceled.
- If your order has already shipped, you may still be eligible for a return according to this policy.
📦 Additional Conditions
- Only purchases made directly through Tatzy are eligible for our return and refund policy.
- We do not accept returns for purchases made through unauthorized third-party sellers.
- Orders marked as delivered but claimed to be missing should be reported to us as soon as possible.
- Shipping delays caused by carriers, customs, weather, or other circumstances outside our control are not considered product defects.
- Customers are responsible for any applicable customs duties or import taxes on international orders.
📩 Contact Tatzy
If you have any questions about your order, return, or refund, please contact us: